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LBPS website (launched in Dec.2010)

IBM Seterus Home /IBM
LBPS is a mortgage service provider, servicing billions of dollars in home owner loans. Recently acquired by IBM the company is refocusing its website towards self-service. As lead UI/UX designer , I conceived of, pitched, and designed a host of sweeping visual and self-service enhancements to the company's corporate customer website, resulting in significant decrease in call center volume and stronger, improved usability, and more clarified branding. The redesign initiative was cited as a key factor in IBM awarding our team one of its highest honors, the Gerstner Award for Excellence in Customer Experience.